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Governance

CyberSafeKids: Governance

While we aim to be as sustainable and self-sufficient as possible, we also benefit from the generosity of others. It is important to us that we are as transparent and accountable at all times.

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Governance

CyberSafeKids is a registered charity.

While we aim to be as sustainable and self-sufficient as possible, we also benefit from the generosity of others. It is important to us that we are as transparent and accountable as we can be, and that we strive to be good stewards of the resources entrusted to us, as enshrined in our organisation’s Values.

  • CyberSafeKids is fully committed to achieving the standards contained within the 'Statement of Guidelines for Charitable Organisations on Fundraising from the Public' and has formally discussed and adopted the Guidelines at a meeting of the governing body in 2018. We confirm our commitment to the principles set out in the Guidelines for Charitable Organisations on Fundraising from the Public.

 

Our Board consists of passionate people who are experts in their individual fields including law, accounting, education, cybersecurity and organisational management. Together, they help to ensure the good governance of CyberSafeKids. For each trustee, we publish a bio and the date when they joined the board on our website.

Our audited annual accounts for the year ending 31/12/20 can be downloaded by clicking here.

The salary for our CEO was set at €55k per annum, on a pro-rata basis, however in 2017 due to lack of funding, she received a salary of approximately €31.2k. No other staff member received a higher salary than this. We will continue to publish our accounts on our website on an annual basis.

We confirm that our organisation complies with 'The Governance Code for the Community, Voluntary and Charitable Sector in Ireland' and has, since 2019, attained the Charities Institute of Ireland 'Triple Locked' membership.  

Complaints

Date reviewed: 30.08.19 

Our Commitment to You 

CyberSafeKids is committed to ensuring that all our communications and dealings with our members, the general public, our supporters and all who engage with us are of the highest possible standard. We listen and respond to the views so that we can continue to improve. CyberSafeKids welcomes both positive and negative feedback. Therefore we aim to ensure that: 

  • it is as easy as possible to make a complaint, where the need arises; 
  • we treat as a complaint any clear expression of dissatisfaction with our operations that calls for a response; 
  • we treat every complaint seriously, whether made by telephone, letter, email or in person; 
  • we deal with any complaint quickly and politely; 
  • we respond accordingly – for example, with an explanation or apology where we have got things wrong, and with information on any action taken, etc; 
  • we learn from complaints, use them to improve, and monitor them at Board level. 

What to do if you have a complaint?

If you do have a complaint about any aspect of our work, you can contact CyberSafeKids by email. In the first instance, your complaint will be dealt with by our Marketing & Admin Officer, Aoife Keogh. Please let us know how you would like us to respond, with relevant contact details.

Email: [email protected]

Tel: +353 (0)1 254 9986

 

What Happens Next? 

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give a new deadline.

All complaints will be logged in our ‘complaints register’ and tracked until they are resolved. The complaints register is reviewed by the board of directors annually. 

What happens if the complaint is not resolved? 

If you are not happy with our response, you may get in touch again by writing to CyberSafeKids’ Chief Executive Officer on [email protected]If you are still not satisfied with the outcome, you are invited to contact the Chair of the board who will ensure that your appeal is considered at Board level. She will respond within two weeks of this consideration by Board members. 

Acting on Results 

We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again. 

Your Voice 

We hope you agree that most of the time we do provide a good quality service. We value all feedback from those who engage with us and would also like to hear from you about what you think we do well. This process for lodging complaints does not apply to CyberSafeKids’ staff or volunteers, who have a separate procedure for lodging any complaints. 

This process for lodging complaints does not apply to CyberSafeIreland’s staff or volunteers, who have a separate procedure for lodging any complaints.

Download Complaint Form